Effective Date: April 2025

Mehoma Groceries is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when using our website.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

  • Your full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details and payment information (via secure third-party payment processors like Paystack)
  • Messages or inquiries sent through our contact forms or WhatsApp.

We do not store your card or banking information

2. How We Use Your Information

We use your information to:

  • provide you the products and services you purchase or request
  • improve your shopping experience
  • improve our products and services
  • fulfill your requests
  • personalize our product offerings, services, and marketing to you
  • maintain and service your accounts
  • support our business operations and functions, including fraud prevention, marketing, merchandising, security, and legal

3. How We Protect Your Personal Information

We implement and maintain reasonable security procedures and practices appropriate to the nature of the information we maintain, including appropriate technical, administrative, and physical measures designed to protect information from unauthorized or illegal access, destruction, use, modification, or disclosure. You also play an important role in protecting your information. It is your responsibility to select a strong password, change it regularly, not reuse or share your password, and alert us if you have any concerns about unauthorized use of your account.

4. How We Share Your Information

We may share your personal information in the following situations:

  • Service Providers and Delivery Partners: We may share your information with trusted third parties who help us operate our business, including payment processors (e.g., Paystack), delivery services (e.g., GIG Logistics and dispatch riders), website hosting and technical support providers, marketing or email service providers (only if you opt-in to receive promotions).
    These service providers are only allowed to use your information to perform services on our behalf and are not permitted to use your information for their own purposes, except as allowed by law.
  •  Legal Requirements or Protection: We may disclose your information if required to do so by law, or if we believe it is necessary to: comply with legal obligations, enforce our Terms and Conditions or policies, protect our rights, privacy, safety, or property, respond to legal requests or investigations

5. Cookies and Tracking

We may use cookies or similar technologies to enhance your shopping experience, remember your preferences, and analyze website performance. You can choose to disable cookies in your browser settings if you prefer.

6. Your Rights and Choices

At Mehoma Groceries, we value your trust and believe in being transparent about how we use your personal information. We offer you several ways to manage your data and communication preferences.

Updating Your Information
If you’ve placed an order or contacted us before, you may reach out at any time to update or correct your name, phone number, address, or other contact details.

Managing Your Communication Preferences
If you no longer wish to receive marketing messages from us via email, or WhatsApp, you can click the unsubscribe link at the bottom of our emails, reply “STOP” to our WhatsApp messages or contact contact us directly at support@mehomagroceries.com

Requesting Access or Deletion
You can request to view or delete any personal information we have about you. We will respond promptly and honor your request where legally allowed.

Please allow a short processing time for any preference changes to take full effect.

7. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time at our discretion. If we make any material changes, we will update the “Effective Date” at the top of this page and, where appropriate, notify you through our website or by email if you’ve provided one.

By continuing to use our website after changes are posted, you agree to the updated Privacy Policy.

8. Contacting Us About This Privacy Policy

If you have any questions, concerns, or feedback regarding this Privacy Policy or how we handle your personal information, please reach out to us. We’re happy to assist.

You can contact us by:

Our team is available to help you with privacy-related requests, such as data access, corrections, or communication preferences.