Effective Date: April 2025

At Mehoma Groceries, we are committed to delivering high-quality products with reliable service. Please review this returns & refunds policy to understand when returns are accepted and how refunds are processed.

RETURNS.

We accept returns ONLY in the following case:

  • Incorrect product shipped (i.e., the item received is different from what was ordered) or where a product was confirmed to be damaged at the time of (Lagos) delivery.

We do NOT accept returns for:

  • Change of mind
  • Items delivered in good condition and confirmed at delivery
  • Opened, used, or tampered products

All products leave our store in good condition, with quality checks prior to dispatch. Mehoma Groceries is not responsible for any damage that occurs while items are in transit via third-party couriers such as GIG Logistics.

DELIVERY CONFIRMATION POLICY

For Lagos Deliveries (Same-Day Dispatch)

Customers are encouraged to inspect their items upon delivery while the dispatch rider is still present.
By accepting the delivery, you confirm that the order was received in good condition. Once the rider leaves, claims for damage or missing items may not be honored.

If the rider confirms any item is damaged or missing, the customer should return the item within 3 days of delivery, provided the issue was reported at handover and acknowledged by the rider.

If you discover an issue:

  • Notify the dispatch rider immediately
  • Take a clear photo or video
  • Contact us right away via WhatsApp: +234-906-845-5524

For Interstate Deliveries (Pickup via GIG Logistics or Similar Couriers)

Customers must inspect their package carefully before leaving the pickup center.

If you discover a defect, or damage:

  1. Immediately report the issue to GIG Logistics staff at the pickup location and request they log a damage or incident report.
  2. Take clear photos or videos of the item and shipping label before leaving.
  3. Any claims for goods damaged during transit must be handled directly with GIG Logistics. Mehoma Groceries is not liable for damage or loss that occurs once the order leaves our store.

If you discover an incorrect item:

  • Take a clear photo or video

Contact us right away via WhatsApp: +234-906-845-5524

REFUNDS

Refunds are issued only when a return is approved under this policy.

Once a return is received and inspected:

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be made to your original payment method
  • In some cases, we may offer store credit or exchange instead of a cash refund (you will be informed)

Refunds are NOT issued for:

  • Items returned without prior approval
  • Delivery issues reported after rider or pickup center confirmation
  • Items that do not meet our return criteria

Need Help?

For questions about this policy, contact our support team:
 📧 support@mehomagroceries.com
 📞 +234-906-845-5524